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800 950 6015
salesrose@rosepc.com
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Company Policy

This page includes the following information:

- Sales Phones:
- e-mail List:
- Sales Services:
- Terms:
- Warranty:
- Return Policy:
- Refund:
- Download Credit Application:
- Downdload Sellers Permit Application:

Sales Phones:

Voice: (310) 862-4486
Toll Free: (800) 950-6015
Fax: (310) 855-3566

RAID Sales Department:
(323) 325-8109

e-mail List:

Sales:

salesrose@rosepc.com
nick@rosepc.com
sana@rosepc.com
mona@rosepc.com

General Info:
salesrose@rosepc.com

Purchase:
nick@rosepc.com

RMA
rma@rosepc.com

Tech Support:
techrose@rosepc.com

SALES SERVICES:

All companies intended to do business with ROSE PC should submit following documents and forms.
- Fill our credit application form
- A copy of re-sale certification
- A copy of business license
- A copy of voided check

TERMS

- All applications should be returned to the credit department. Terms will be assigned after 3 to 5 working days.
- All prices are F. O. B. (Freight On Board) of our Oceanside, California warehouse unless otherwise agreed before shipping.
- Minimum order for local delivery by our especial currier is $ 1000.00.
- Place order 2 hours before pickup (will Call).
- All orders will be processed same day before 3 PM Pacific time.
- All merchandise shipped by UPS, FedEx unless the total weight is considerably increased.
- All Warranties begin from the date of invoices.
- No shipment will be made until the credit department of ROSE PC approved the order.
- Payment is made according to terms agreed in the form of
cashier check, company check or credit card.
- All checks to be made payable to: ROSE PC

Our bank address is:

Bank of America
3756 Mission Ave.
Oceanside CA 92058
Account No.: Call
Tel: (800)788-7000
Routing No.: Call

Orders may be placed online, calling or faxing purchase order directly to our fax no: (310) 855-3566
We appreciate your business and try to minimize the paper work.

WARRANTY:
Seagate
Western Digital
IBM
Maxtor
Hitachi
Toshiba
Fujitsu

- All products carry original manufacturer warranty unless otherwise stated.
- Re-certified warranty is 6 months by manufacturing company.
- RosePC make no warranty compatibilities or fitness of any irregular application.
- All warranties are VOID on visibly damaged or altered goods.
- All external data storage systems like RAID ARRAY come with one year warranty.
- And finally:

We do believe in what we sell.

RETURN POLICY:

- All returns required an RMA number and must be printed on return box.
- Rose PC accept refund computer parts within 15 days of purchasing date, please see refund.
- Return after 10 days of purchasing required RMA Number.
- RMA number will be issued within 3 business days and is valid for 15 days.
- After 15 days, if your products does not shipped new RMA should be requested.
- Rose PC either repair's your products or replace with same or similar products with very close technical specs and prices.

And finally:
- So far we had less than 3/1000 probability of return.

REFUND:

- All return for refund must be in original shipping condition.
- Unopened box product if return within 15 days of purchase subjected to full refund. All shipping costs are not included..
- Open products, if return in original packing within 15 days of purchase are subjected to 15% of restacking fee (provided not used).
- Shipping charges are not refundable.
- After 15 days of purchase all sales are final and not refund is accepted.

And finally:
- We try to explain in detail application and specs of each product.